About us

Our Mission

100% Citizen owned, Emang Professional Services is a Botswana research firm specialising in adaptive project management. 

Competencies include…

Consultancy

Socioeconomic surveys
Comprehensive market surveys
Stakeholder satisfaction surveys
Brand Audit surveys
Quantitative and qualitative research

Copy Writing and Editing

Annual reports
Conference reportage
Presentations

Logistical Support

Workshops, seminars and other events
Translation services
Liaison and facilitation
Research assistants and field staff

Our story

2000

I&L Holdings

I & L Holdings (Pty) Ltd was incorporated in Botswana in 2000; Company Registration No. BW00001374813

Emang Professional Services

The Company has traded under the name Emang Professional Services since 2001

2001

2001 and Beyond

Initially the Company worked in association with other Consultants (DCDM E&M, Econsult, Kaiser Associates [Cape Town], John Hinchliffe Consultants, Nedbank Capital [RSA], etc.) and then began to take on various consultancies in its own right

Meet
our team

Managing Director, Co-founder

Alexander (Lex) von Rudloff

A published author, he speaks English, Setswana, Afrikaans and German. As well as many years’ writing experience, he has extensive research, marketing, communication and facilitation expertise. He is the author of numerous economic survey reports, market studies, sociological research reports and similar papers.

Operations Director, CO-FOUNDER​

Imelda von Rudloff

the Operations Director and a full-time employee of the Company. She has extensive experience in project management and community development, as well as in administrative management.

research analyst

Kago Motlhalamme

a research analyst, holds a BA in Sociology and English from the University of Botswana and has been employed by the Company since 2012. Kago has extensive experience in quantitative and qualitative research and data collection, qualitative data collection, data consolidation, coding and analysis.

Projects

- portfolio -

BoFiNet

Jun 2019 – Nov 2019

Project Description

Customer and Stakeholder Satisfaction Survey – Several one on one in person interviews with customers and stakeholders living in Gaborone and telephone interviews for those that stay in other towns and cities as well as international partners. Internal staff were given a self-administered questionnaire

Bomaid

Dec 2018 – Apr 2019

Project Description

Customer and Stakeholder Satisfaction Survey The total sample population is 1200 respondents spread across principal members, service providers and key suppliers. The survey also interrogates the service provision quality that society members experience at major medical service provision outlets.

Monumental (Pty) Ltd

Jul 2018 – Sep 2018

Project Description

Retail Mall Market Survey. Sample size included all relevant stakeholders, government and business leaders and 30 local residents of Letlhakane and Orapa (FGDs)

FNBB

Mar 2018 – Jul 2018

Project Description

Consumer Customer Feedback Focus Groups (Smart and Youth Segment). Sample size was provisionally 60 participants spread across 6 focus group discussion, in six different towns/cities

FNBB

Oct 2017 – Nov 2019

Project Description

Customer Satisfaction Surveys and Measurement Services. 1800 respondent sample size, sample determination was based on account type with proportional representation of male and female respondents within all personal account tiers. Organisational finance directors responded to surveys on behalf of their respective organisations.

FNBB

Oct 2017 – Nov 2019

Project Description

Branch service quality audit – The bank wanted to better understand the service experience that their clients were exposed to at all touch points in the country. The nominal number of intercept interviews with clients was 10 per branch at all 24 branches. Researchers would complete an objective assessment of the condition of the banking facility, waiting and counter time that the customers endure as well as previous experiences with service provision at the bank.

FNBB

Oct 2017 – Nov 2019

Project Description

Business partner rating, values assessment as well as culture audit - The bank has a series of internal staff assessment tools that they requested assistance with implementing. The tools had different reports but were deployed within one self-administered questionnaire broadcast to all banking employees. The first iteration of the assessment yielded 790 submissions.

BoFiNet

Aug 2017 – Jan 2018

Project Description

Web-TV Product Survey and Market Study. Sample size 1500 randomly selected “tech-savvy” members of the public residing in major towns and cities in Botswana. Focus groups in Gaborone, Palapye and Francistown were used to contextualise findings from telephone interview highlights.

BLIL

Aug 2016 – Aug 2016

Project Description

Focused research on Life rewards Card – Two focus groups with existing Botswana life clients to ascertain the various benefits that would make the rewards card commercially viable and attractive.

BLIL

Apr 2016 – Apr 2016

Methodologies

Focus Group discussion

IARD

Mar 2016 – Feb 2017

Project Description

Botswana Alcohol Consumer Survey. The survey included a multi-stage sampling procedure employing a household sampling unit and that used stratification (by region), clustering (by Enumeration Area) and simple random sampling of household member as respondent. Each randomly selected household provided one person of 15 years or older for the interview. In the survey, 5,222 complete in-person interviews were conducted throughout Botswana

BoFiNet

Nov 2015 – Jan 2017

Project Description

Customer and Stakeholder Satisfaction Survey – Several one on one in person interviews with customers and stakeholders living in Gaborone and telephone interviews for those that stay in other towns and cities as well as international partners. Internal staff were given a self-administered questionnaire

FNBB

Sep 2015 – Oct 2015

Methodologies

Desk based research and in-person interviews

Pula Medical Aid Fund

Nov 2014 – Mar 2015

Project Description

Stakeholder Satisfaction Survey and index – Pula medical aid were interested in assessing the satisfaction levels that their customers had regarding the services that the medical aid was providing. The assessment also investigated the supplier and service provider satisfaction levels with the ease of dealing with the medical aid. 1255 members, as well as a small sample of suppliers and service providers were interviewed

ABT Associates

Apr 2014 – Dec 2014

Methodologies

In-person interviews (all across Botswana)

BPOMAS

Dec 2013 – Jul 2014

Project Description

Customer Satisfaction Survey and CSI – Botswana public officer’s medical aid scheme were interested in assessing the satisfaction levels that their customers had regarding the services that the medical aid was providing. The assessment also investigated the supplier and service provider satisfaction levels with the ease of dealing with the medical aid. A total of 1300 respondents were interviewed.

BPOMAS

Dec 2013 – Jul 2014

Methodologies

Telephone interview, in-person interviews and focus group discussions

ICAP

Aug 2013 – Sep 2014

Methodologies

Nationwide survey: in-person interviews, Kgotla meetings, FGDs, key informant interviews