Customer Engagement Specialists
How it works
Emang Professional Services (EPS) conducts commercial research (Brand Audits, Customer and Stakeholder Satisfaction Surveys, Customer Segmentation, Competitor Analysis, etc.) as well as public health, economic and sociological surveys such as investigations into the socio-economic aspects of non-commercial alcohol production, access to financial services, access to medical aid, etc. The Company has also conducted programme evaluations (YOHO-USAid).
EPS employs freelance professionals as required on a project basis, including statisticians, sociologists, financial, legal and economic experts, etc., as required.
EPS has recently developed a Botswana-specific Customer Satisfaction Index research tool known as the BOCSi™ Customer Satisfaction Index. The BOCSi™ Trade Mark is registered in Botswana.
As of August 2015, all Customer and Stakeholder Satisfaction projects are conducted under the BOCSi™ trade mark.
Commercial Research Services
Brand Audit Surveys
Stakeholder Satisfaction Surveys
Employee Performance Appraisals
Sociological and Demographic Research
Workshop planning and facilitation
Business Strategy Reviews
Programme and Project Evaluations
Quantitative and qualitative data collection and analysis
Audio and video recording and production
Comprehensive report writing
Copy editing and re-writing
Television and radio script writing
Conference reporting services